Shipping policy

Shipping Policy

Please allow 3 to 5 business days for processing and shipping of your order. All domestic orders are shipped via FedEx, UPS, or USPS, while international orders are shipped through DHL or USPS International. 

Please note, we do not process or ship orders on weekends, except for special holidays such as Christmas, Valentine’s Day, or Mother’s Day.

Overnight Shipping with FedEx, UPS, and USPS 
For orders placed with overnight shipping on Fridays, please be aware that the delivery will occur on the next business day, which is Monday.

Domestic (US) orders
Once your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday (if Saturday delivery is selected).

International orders
Orders are shipped via DHL or USPS International and the cost is calculated at checkout and varies between item(s) purchased and destination. Scentsiva does not charge or cover customs duties fees and taxes. A customs tax is a tariff or tax imposed on goods imported into the foreign country charged by that country and not Scentsiva.

International customs
You are responsible to know the import regulations for your country. Please research to ensure that our products are legal for importation prior to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer on the off chance that there is an issue. We provide tracking information for all orders so please be diligent and keep track of  your order's progress through the carrier system. We do not have a reship policy. We do assume that all clients are aware of their own country's laws and regulations and therefore you are responsible for dealing with your country's customs. Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue a partial refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less the shipping cost and a 20% restocking fee.

What is rush processing?
Rush processing expedites the fulfillment of your order so it can be verified, tailored to our Scentsiva standards, quality checked, packaged, and shipped within 24 hours. For rush processing to be effective, your order must be placed before 1 pm PST (4 pm EST) Monday to Friday. If the above conditions are met and we fail to ship your order within 24 hours, we will refund the rush processing fee in the method of a store credit. The rush processing fee does not affect the actual shipping time in transit. If you need your order quickly, please be sure to select the appropriate shipping method as well.

Change of address
The shipping address can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.

Order cancellation
Due to the fast nature of our supply chain and logistics, our warehouse team will begin working on your order right away. Please refer to our order cancellation policy in the Refund Policy section. 

Our commitment
We strive to uphold the highest level of quality customer care. It is our ultimate goal at Scentsiva to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.

Package Protection
Protect+ is offered as an additional item at checkout to protect your order against the following issues: